Position: Temporary Queries Support (TQS08-MZ)
Industry: Freight Forwarding
Location: South Jakarta - Pancoran
Education: Min. S1
Major: Business, Finance
Work Experience (Year): Min. 3 years experience from the same position
Offering Salary: Negotiable
- Ensure queries by customers are attended promptly and communication is handled in a professional manner through email or call
- Work together to ensure billing accuracy upon receipt of queries
- Work together to provide feedback regarding the status of queries/disputes
- Liaise on billing query from customers
- Directly resolve customer queries and to escalate problematic queries to the Query Handling Supervisor
- Ensure effective and efficient logging of all queries
- Ensure all queries are resolved in accordance with regional standards (KPI)
- Support the provision of special reporting requests by customers in an accurate and timely manner.
- Handle billing adjustment raised by customers
- Retrieve billing documents upon request by customers.
- Look for missing shipment documents through different channels
- Communicate with overseas for special customers queries
- Analyse dispute case and raise to Query Handling Supervisor
- Customer handling skills
- Good telephone handling skills
- Technical Skills (Computerized account receivable systems)
- Software skills (Word, Excel, PowerPoint, etc.).
- Communication skills
- Problem solving skills
- Typing skills
- Product & tariff knowledge (DHLI, Domestic Service, Danzas).
- Knowledge in both billing & credit policy
Silahkan kirimkan data dan CV dengan menulis posisi dan kode posisi di subjek email anda
Please send data and CV by writing the position along with the position code in the subject of your email